Benefits:

401(k)
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Free food & snacks
Health insurance
Home office stipend
Paid time off

ViziSites, a vibrant, growth-focused digital marketing agency in San Diego, is seeking a highly skilled and knowledgeable Domain Specialist to join our team. In this role, you will leverage your in-depth expertise with domains, DNS, and domain-based emails as well as customer service skills to onboard new clients and support existing accounts. The ideal candidate will be a subject-matter expert and able to collaborate effectively with cross-functional teams and clients to deliver outstanding results. Take the assessment for this role now!

Basic Details

Full-Time (40 hours per week)
Hybrid Work (Tue/Wed in ViziSites Office)
Monday to Friday schedule, begin work at 7-9am

Benefits

Medical, Dental, Vision, and Life AD&D Insurance
401k
7 paid holidays and generous PTO accrual
Opportunities for growth
Collaborative work environment
Peer approval! We have a high rating on Glassdoor: https://www.glassdoor.com/Overview/Working-at-ViziSites-EI_IE2250231.11,20.htm

Job Description

The Domain Specialist at ViziSites handles all things domain, DNS, and domain-based email for new and existing clients. This includes initial Domain Validation Calls with onboarding clients to facilitate purchase or transfer of domains as well as consult on domain needs; DNS configuration for launch of new websites; setup of new domain email accounts as well as transfer of data from pre-existing accounts; ongoing domain registration/renewal management; as well as troubleshooting & resolution of domain, DNS, and email-related issues. In all of these areas, strong record-keeping, communication, and collaboration with both clients and team members is a critical part of the role. The ideal Domain Specialist has not only technical expertise, but also possesses strong Customer Service skills to navigate technical & sensitive conversations with clients and teammates. This is a technical role that requires strong communication, organization, attention to detail, and problem-solving skills.

Compensation & Growth Opportunities

Compensation range: $52,080+ OTE (base of $21/hour+ plus bonus, based on experience)
Annual reviews and opportunities for raises
Monthly bonus opportunities with internal bonus program

Experience Required

In-Depth Domain Knowledge: Expertise in domain purchasing, transfers, privacy, locks, etc.
Expert Knowledge of DNS: In-depth understanding of DNS fundamentals, including DNS record types (A, CNAME, MX, TXT), authoritative DNS servers, caching mechanisms, and query resolution processes.
Problem Solving: Strong analytical skills to identify problems and implement effective solutions.
Communication Skills: Exceptional written and verbal communication skills, with the ability to explain complex domain-specific concepts to both technical and non-technical audiences.
Attention to Detail: Strong attention to detail in managing DNS configurations, ensuring accuracy and minimizing errors that could lead to service disruptions. A high level of precision in analyzing data, documenting processes, and executing tasks.
Collaboration: Ability to work effectively across teams and interact with a wide range of roles, including clients, internal teams, and external partners.
Adaptability: Ability to keep up with industry changes, adapt to new tools and technologies, and apply new learnings to your work.

Even better if you also have:

Certifications: Relevant certifications in the domain (e.g., Cloud and DNS Management Certifications, Cloudflare Certification (DNS & CDN), or industry-specific certifications).
Leadership Abilities: Previous experience leading teams, mentoring colleagues, or managing client relationships.

Skills

DNS Management, Domain Registrar Management, Domain Email Setup, Customer Service, Problem Solving, Organization, Troubleshooting, Attention to Detail.

Tools

Google Cloud DNS. GoDaddy & Other Registrars. Salesforce. Slack. Google Workspace. Zoom.

Ready to thrive in a supportive environment where achieving goals is rewarded?! Then submit your resume & cover letter today, describing why you would be a good fit for the position. Email our VP of Operations: cassandra@vizisites.com. We look forward to hearing from you!
https://www.vizisites.com/careers/

About ViziSites

We are motivated by a passion to make small businesses more successful online. Our team has over 100 years of experience in digital marketing & website design, and we use that expertise to provide high-quality products and concierge-style services to health industries. ViziSites makes effective marketing strategies, with clients’ websites at the heart of these strategies, more accessible to all small business owners. We are a service-based business where clients feel as though they can call in and receive exceptional care from any team member. We firmly believe that our success, and that of our clients, is based on the success of every individual at our company.

Flexible work from home options available.

Compensation: $52,080.00 - $55,000.00 per year

Our Story

It all started with Jesse Davis
You see, Jesse got his start in tech at the tail end of the “Dot Com Era.” Small business websites had just begun gaining momentum and Internet Marketing was in its early stages.

Hedging a bet on a new career, Jesse joined the leading internet marketing company for veterinarians in San Diego: VetMatrix. Like the boss that he is, he quickly took them from a few hundred clients to 6,000!

Due to the overwhelming success of VetMatrix, an internet conglomerate acquired the company and Jesse was on to his next adventure in the industry: ProSites. As a consultant at ProSites, he successfully launched their veterinary industry vertical. And it hit him— it was time to take his tried and true expertise and launch his own company, which we so lovingly call ViziSites.

Jesse didn’t want this to be just the same ‘ol, same ‘ol, run-of-the-mill digital marketing company, though. He sought to make it the gold standard in an industry that often fell short in the service department.

Since the market was oversold and under-delivered, he was excited to build a business that would change small businesses for the better with some clear objectives:

Beautiful Design

Create beautiful websites that clients will love.

Bring In Revenue

Make sure these websites bring in revenue for the client and improve their day to day business function.

Proven ROI

Provide tangible evidence that our clients websites’ improve their businesses.

Educate & Service

Improve both the level of education and service the client is getting because boy, was that missing!

So, in a nutshell, Jesse and his co-founder/wife, Rebecca, set out to create pretty websites that actually produced an ROI for their customers!

Join the ViziSites Family

As a family-based business, how we develop our company’s culture is just as important to us as how we develop our company’s business.

Our Core Values

🔨 WORK ETHIC

🏠 COMMUNITY

🏗️ TEAMWORK

⌚ ACCOUNTABILITY

😌 WORK-LIFE BALANCE

🧡 INTEGRITY

🤓 STUDENT MINDSET

🚀 PROBLEM SOLVING

As a family-based business, how we develop our company’s culture is just as important to us as how we develop our company’s business. We do our best to create a comfortable, fun, and inclusive environment for our team, and we don’t sweat the small stuff like walking in 15 minutes late.

What’s important to us is your work ethic and integrity, your ability to problem solve and have an entrepreneurial spirit, and your efforts to remain positive and accountable. As long as you are giving your team 100% while you are here, you will find success at ViziSites.

While we certainly work hard to create products and services that the entire team can be proud of, we play hard, too! The founders of ViziSites see the importance of “brain breaks” and team building, so it is not uncommon to see the team battling it out in a Mario Kart race or sharing (or even making) hilarious videos at the office.

We know that not all of your fun happens at work though, and we prioritize work-life balance so that you can be refreshed to do your best work, and enjoy it.

(if you already have a resume on Indeed)